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Frequently Asked Questions
Q1: How can I place my order?
Placing your order is a breeze! You can make your selection and reach out to our team. We provide comprehensive quotations tailored to your unique requirements with prompt replies.
Q2: What are the shipping costs?
Shipping costs are calculated based on the actual weight of the product and the carrier's standard rates, ensuring transparent and fair delivery pricing.
Q3: What is the sample policy?
We are pleased to offer samples from our available stock. Please note that the cost of the sample and delivery is covered by the customer.
Q4: What payment methods are accepted?
We accept various payment methods for your convenience, including PayPal, T/T, Credit Card, Western Union, and bank transfers.
Q5: What if my item arrives damaged?
If an item arrives damaged or incorrect, please contact us immediately upon receipt with your order number and description for a swift resolution.
Q6: Is the charging station waterproof for outdoor use?
Yes, the control box is rated IP66, providing excellent protection against high-pressure water jets and dust, making it suitable for both indoor and outdoor installation.