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Frequently Asked Questions
What is the warranty period for the charging stations?
We provide a 2-year warranty. If any quality issues occur during this period, we will provide new components as replacements.
Which charging standards are supported?
Our stations support various international standards including CCS 1, CCS 2, GB/T, and ChAdeMo to ensure compatibility with most electric vehicles.
Can the charging station be used outdoors?
Yes, the equipment features an IP54 rating, making it suitable for outdoor environments with protection against dust and water splashes.
What communication methods are available for remote management?
The system supports Ethernet, 2G, 3G, 4G, and WiFi (optional) to connect with management platforms via OCPP protocol.
What is the typical lead time for bulk orders?
Samples are usually ready within 3-7 days. For bulk orders, the lead time ranges from 10 to 25 days depending on the quantity.
Are your products certified for international markets?
Yes, our charging infrastructure holds ISO, CE, and RoHS certifications, ensuring compliance with international safety and quality standards.